Returns
Unopened accessories and parts may be returned within 30 days for a refund, less return shipping. Original packaging is required.
Final sale
Safes cannot be returned unless defective on arrival. The same applies to programmed access control locks and cut keys.
Warranty
Tedee smart locks and accessories carry a 24-month manufacturer's warranty. If you have a problem, contact us first with the product serial number, a description of the issue, and photos or video if you can. We will submit the claim and let you know the next step.
Hollon safes include Hollon's lifetime fire guarantee: if your safe is damaged in a fire, Hollon replaces it with the same or a comparable model, freight included, within the contiguous US. Hollon also covers parts and labor against manufacturing defects for 1 year from purchase. Both apply to the original owner only. Contact us first and we will handle the claim with Hollon.