Refund policy

Returns

Unopened accessories and parts may be returned within 30 days for a refund, less return shipping. Original packaging is required.

Final sale

Safes cannot be returned unless they are defective on arrival. The same applies to programmed access control locks and cut keys.

Damage on delivery

Inspect a safe before you sign for it: remove the box and check for dents or scrapes. Note any damage on the delivery receipt and call us within 24 hours. Damage that isn't noted at delivery can't be claimed.

How to start a return

Call us at (850) 664-7557 with your order number, or bring the item to our Mary Esther showroom at 124A Mary Esther Blvd, Mary Esther, FL 32569. Once we receive and check the item, we refund your original payment method.

Warranty

Tedee smart locks and accessories carry a 24-month manufacturer's warranty. Contact us first with the product serial number, a description of the issue, and photos or video if you can. We submit the claim and let you know the next step.

Hollon safes include Hollon's lifetime fire guarantee: if your safe is damaged in a fire, Hollon replaces it with the same or a comparable model, freight included, within the contiguous US. Hollon also covers parts and labor against manufacturing defects for 1 year from purchase. Both apply to the original owner only. Contact us first and we handle the claim with Hollon.